Free Shipping @ $99
International Orders: Sorry, we do not ship international, including freight forwarding services.
USA Orders:
1. Orders with a merchandise total over $99 qualify for free shipping, limited to the continental US only. Can ship USPS, Fedex or UPS.
2. We currently ship packages via UPS, Fedex and USPS. On UPS, Fedex and some USPS orders, you'll receive tracking info. Check your spam folder if you do not see tracking email.
3. Orders ship to physical addresses only. Orders will not ship to PO Boxes, USPS locations or freight forwarders. At USPS locations, USPS may charge you to accept the package, as if it was a shipment.
4. In stock items normally ship within 48 hours, typically by next day. Delays in processing can occur with holidays or unforeseen circumstances. With pending orders, we will notify you via email when your orders ships or if extended delays occur.
5. Special orders will ship when fabricated. You will receive and email with an estimated ship date.
6. Shortages in shipments need to be reported to us within 48 hours. Please email us - sales@ceramicgrillstore.com
7. All items ship within the USA are shipped FOB shipper.
8. Contact us within 48 hours if your items arrive damaged.
9. All shipping discount programs are subject to change at any time. Prior purchases do not qualify for current discount programs. Resolution of errors in program discounts is at the sole option of Seller.
LTL Freight Shipments: currently suspended
1. Grills and related outdoor kitchen fixtures ship via LTL Freight.
2. The grill and fixture price quoted includes cost of shipping.
3. For residential deliveries, liftgate and appointment might be necessary. These charges are included in the grill package price.