Phone: (940) 387.0100
EXCHANGES - ORDERED THE WRONG ITEM:
Did you order the wrong item. Don't feel bad, it happens - ordered the wrong Spider, Woo or other accessory. We are happy to take items back (subject to All Sales Final, Non-Refundable policy), as long as we can restock them. We do not have access to your credit card info, so the best way to handle getting you the correct item(s) is for you to place a new order and return the wrong, per procedures outlined on this page.
To return an item(s), we ask that you call or email us for an RMA (return authorization number) prior to sending anything back. In the return box, place a copy of your receipt and write the RMA number on it.
We strongly recommend using Fedex or UPS for the return and insure the item(s). It's important to make sure items are properly packaged. We can't refund if the item comes back to us damaged.
Unfortunately, we can't accept used items for returns. Items must be in new condition and in their original packaging.
We'll refund back to you the item(s) cost, subject to Refund Period policies. Please read Refund Period below as it limits our capabilities with refunds. We reserve the right to charge a restocking fee.
If you received free shipping or a military discount, the refund will reflect order recalculations for these two discounts. Unfortunately, we can't assist on shipping charges related to returns. Return to:
Ceramic Grill Store
3923 Morse St. Suite 109
Denton TX 76208
All Sales Final, Non-Refundable: Special-order, close out, clearance, used, personalized, grill covers, grills (ceramic, gas, pellet or drum), outdoor cabinetry and appliances are All Sales Final, non-refundable. Grills shipped via third party or LTL freight are All Sales Final, non-refundable.
Our credit card processing company provides a 60-day calendar window (time starts on order date) to complete a refund to a credit card. So, best not to wait. If, for any reason, we can't process a refund through our credit card processor, a store credit will be issued.
SHIPPING ITEMS BACK TO CERAMIC GRILL STORE:
For your full protection, we strongly recommend shipping items back to us by FedEx or UPS. Items need to be properly package to prevent damage and, for your protection, insured for full value. We can't provide refunds or credit for items returned and received damaged. On returns, you are the shipper, so filing a damage claim with the carrier is your responsibility.