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Exchanges & Returns

Email: sales@ceramicgrillstore.com

Phone: (940) 387.0100

EXCHANGES - ORDERED THE WRONG ITEM:

Did you order the wrong item. Don't feel bad, it happens - ordered the wrong Spider, Woo or other accessory. We are happy to take items back, subject to our policies outlined below.

We do not have access to your credit card info, so the best way to handle getting you the correct item(s) is for you to place a new order and return the wrong, per procedures outlined below.

RETURNS:

We accept returns up to 30 days from the order date. Unfortunately, we can't accept used items for returns. Items must be in new condition and in their original packaging.

To return an item(s), we ask that you call or email us for an RMA (return authorization number) prior to sending anything back. In the return box, place a copy of your receipt and write the RMA number on it.

We strongly recommend using Fedex or UPS for the return and insure the item(s). It's important to make sure items are properly packaged. We can't refund if the item comes back to us damaged. On returns, you are the shipper, so filing a damage claim with the carrier will be your responsibility.

We reserve the right to charge a restocking fee. Returns are subject to our All Sales Final, Non-Refundable policy. 

All Sales Final, Non-Refundable: Special-order, close out, clearance, used, personalized, grill covers, Chariots, band kits, grills (ceramic, gas, pellet or drum), outdoor cabinetry, electronic components and appliances are All Sales Final, non-refundable. Grills shipped via third party or LTL freight are All Sales Final, non-refundable.

Unfortunately, we can't assist on shipping charges related to returns. Return to:

Ceramic Grill Store
3923 Morse St. Suite 109
Denton TX 76208