It happens from time to time, an item (stone) gets damaged in shipment. To replace the item, we need you take a picture of the damaged item(s) and shipping box. Email the pictures to us. Upon receipt and confirmation, we'll send out replacements and provide instructions for the damage item(s). The time period to submit a damage claim is limited to 14 days from the ship date.

If you order shipped via USPS, you'll need to contact USPS and file a claim. We have no capabilities with USPS. 

Our email address and phone number are:

Email: sales@ceramicgrillstore.com

Phone: 940-387-0100 

It happens from time to time, an item (stone) gets damaged in shipment. To replace the item, we need you take a picture of the damaged item(s) and shipping box. Email the pictures to us. Upon receipt and confirmation, we'll send out replacements and provide instructions for the damage item(s). The time period to submit a damage claim is limited to 14 days from the ship date.

If you order shipped via USPS, you'll need to contact USPS and file a claim. We have no capabilities with USPS. 

Our email address and phone number are:

Email: sales@ceramicgrillstore.com

Phone: 940-387-0100