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Ceramic Grill Store products come with a one year warranty against defect. We'll need a picture of the item and order number to process the claim. Contact us at

All other products follow product manufacturer warranty programs. 

For gas grills purchased in store, contact us for warranty assistance. 

For Kamado Joe, they moved all warranty work in-house . You'll need to contract them directly via their website. They do not accept phone calls.  

For Big Green EGG and Primo Grills, contact us for warranty assistance. 

For other items, contact us and we'll see what can be done to get you assistance.