International Orders

International, Hawaii, Alaska & APO Destinations

For Canada contact:

BJ'S COUNTRY MARKET
4 York Street
Delaware, Ontario, Canada N0L 1E0
Phone: 519-652-3330
www.bjscountrymarket.com

 

Email for International Shipping Questions:  international@ceramicgrillstore.com

You should be able to order online.  We instituted this program to make ordering easier.  It's important that you read the details below, as it will help explain the process and cost. 

If for some reason you can't complete your order,  send us an email to the address above describing your issue.  We'll see what we can do to get you set-up.   

We ship to Hawaii, Alaska and international locations using the United States Post Office, USPS.  The postal method is Priority Mail which is cheaper than UPS or Fedex.  

USPS shipping charges are based on total weight and box size.  Shipping charges at checkout are calculated using weight and our standard box size: 18x18x6.  Even light weight items, like a Spider, require a big box.

International shipping is expensive.  We do what we can to minimize this cost.  Our best recommendation, especially on small orders, is to consider adding item(s) that add to box weight but not box size.  USPS uses dimensional weight of the box in their calculation for cost, so adding an item or two may not increase your overall shipping cost.  

For all international orders, you (buyer) are responsible for all duties, taxes or other expenses related to importing the merchandise into your Country.  We can only complete the customs forms per the order.  We have no control over what additional charges may occur, if any.

Orders are shipped FOB shipper and you (buyer) are responsible for perusing shortages or damages caused by carriers.  We do not recommend shipping large Ceramic Stones via USPS.  

Orders are shipped with USPS insurance. Packages are insured based on order value or weight.  Limited tracking is available.

Some Canadian customers prefer to ship to the US side of the border.  Others prefer to ship to family or a freight forwarder in the USA.  If either is your preference, you can complete the order process using your USA address during checkout.  We'll ship via Fedex to your USA destination. 

Feel Free to email us if you have questions.  We've shipped worldwide, both hemispheres, with minimal difficulties to date.